Help & guidance
What to do next
Short, task-based guidance for the private sample feedback portal. Programme and sample details are only shown once your sample code is verified or you are signed in with an approved account.
Still stuck? Contact your ATC sales representative or OSR — they can reissue a sample code or review your account access.
- Enter your code on the claim page, using the email your invitation was sent to. Codes can be locked to one address and can expire.
- You only verify your email and sample code once. After that the portal remembers your verified claim for the rest of the visit, so moving between claiming and feedback does not ask again.
- Registration is invitation-only. A sample code or team invite code is always required; without one an account is created as pending and stays locked.
- Customer sample codes are not the same as ATC team invite codes. Team invite codes only work when registering an internal account.
- Details we already hold — company, contact and verified email — are prefilled and locked so they match the code that was issued to you.
- Confirm your contact name, email and shipping address carefully — pieces ship to exactly what you enter, and tracking goes to that email.
- Quantity is a request. ATC reviews it against customer fit, testing plan and available inventory.
- Once you have decorated and worn or washed the sample, open the feedback survey. Aim to submit within 21 days of delivery.
- The questionnaire covers decoration results, fit and wash performance, colour interest, the size range you would stock (XXS through 6XL), which additional silhouettes to prioritise next (crewneck, full-zip, ladies, youth, tall or something else), and the closest alternative product or brand you would compare this to.
- You can attach photos and short videos: images as JPG, PNG or WebP up to 15 MB each, videos as MP4, MOV or WebM up to 100 MB each. Most useful are the finished decoration, a close-up of print or embroidery, any fit or wash issue, and packaging or damage.
- If you report a problem, an ATC representative may follow up with you directly.
- Register with the team invite code an ATC admin sent you, then sign in.
- Internal and OSR accounts start as pending. You can sign in, but tools stay locked until an ATC admin approves the request and sets your role.
- OSR accounts also need an account bucket mapped before accounts appear in the pickers.
- Waiting longer than a business day? Ask your ATC programme contact to review the access queue.
- Nobody reaches programme content without either a verified sample code or an approved account. Registration alone grants nothing.
- Customers never see internal tools: no dashboards, inventory, accounts or other customers.
- OSRs see their own workspace and activity plus internal testing — not other OSRs' accounts or admin tools.
- Sales directors and merchandisers see the admin views their role needs and no more; user access management stays with ATC admins and super admins.
- Product, colour and inventory detail never appears on public pages before a code or sign-in check.
This portal is confidential and invitation-only. Programme, product and inventory details are not shown publicly.